Faq
1. Q What size are your bouncy castles & how much room is required? Go to the castles page for sizes.
2. Q How much access space is required to get the bouncy castle to the set up area? Access ways need to allow for at least 1m of space, and for the larger Combo style castle at least 1.5meters of horizontal space is needed.
3. Q What if there are steps to get to the set area? If there are steps you will need to notify us when making the booking as the jumping castles weigh between 90kg and 120kg and it is difficult to manoeuvre up and down steps. As a general rule:
4. Q How long does it take to set up the bouncy castle? It takes 10 mins to set up the bouncy castle depending on the type of access.
5. Q How long does it take to dismantle the bouncy castle? It takes 15 mins to dismantle the bouncy castle.
6. Q Who sets up the bouncy castle? The bouncy castle will be set up and dismantled by a Jumpin Jacks staff member.
7. Q Can we move the bouncy castle during the hire period? No, please do not attempt to move the bouncy castle once set up due to safety requirements.
8. Q Are the set up and dismantling times included in the hire time? No, we will set up the castle before the requested hire time starts and it will be taken down after the requested hire time concludes. We do request that there is clear access and there is room to manoeuvre the bouncy castle to the set up area.
9. Q How long can I have the bouncy castle? Our standard hire time is based on an all day hire, If you need a different hire period please contact us to discuss your requirements. Ask about our extended hire discount.
10. Q What is the latest time I can have the bouncy castle? Depends on your location & time of the year: ie Daylight savings or Winter months but as a rule we prefer the castles to go out between 9 and 10 am and back by 6pm in the winter and 7pm in the summer.....please call with your ideas of times & we will see what we can do. Please note over due castles will be charged out at a rate of $50 per hour.
11. Q Does someone need to supervise the operation of the bouncy castle? Yes. For the safety of the children who will use the bouncy castle. A responsible adult over 18 years of age must supervise the jumping castle at all times.
12. Q How and when is payment made? You Can pay Cash on the day of pick up or by direct debit a couple of days before.
13. Q Do I need to supply a deposit? No deposit is required
14. Q Generator Hire for sites with no power. We will advise you where to hier a generator.
15. Q What is the maximum age allowed on the bouncy castle? All our bouncy castles have an age limit of 12 years. We recommend that the children using the bouncy castle are grouped according to age, and only children of a similar age and size use the bouncy castle at the same time for their own safety.
16. Q Is there a weight limit? Yes, there is a weight limit. The weight limit varies depending on the size of the castle, but generally it is 450kg for the ‘Medium’ castle and 600kg for the ‘Large’ and ‘Jumbo’ castle.
17. Q What is the maximum number of children allowed on the castle at one time? As long as the weight limit is not exceeded we recommend a maximum of 8-10 children on the ‘Medium’ bouncy castles and a maximum of 10-12 children on the ‘Large’ and ‘Jumbo’ bouncy castles.
18. Q What happens if it rains? All our castles excluding the Circus Castle come with a permanent cover to protect the kids from both sun and rain, this means you can keep having fun!
In the event of strong winds or rain, Jumpin Jacks reserve the right to cancel the booking if we feel safety will be compromised. In this case we will contact you promptly on the day to discuss the matter.
19. Q What happens if we cancel ? You may cancel at any time.
20. Q What surface can the bouncy castle be set up on? The bouncy castle can go on grass, dirt, asphalt, concrete or paving as long as the area is flat, and there are no ridges i.e. Between a change of surfaces. Please inform us if the bouncy castle will be erected on a surface that does not allow for pegs to be used (i.e. concrete, paving, asphalt).
21. Q Can the bouncy castle be in contact with walls or trees etc ? No, the bouncy castle must be at least half a meter away from any object. If the bouncy castle is in contact with any object it may cause the bouncy castle to suffer abrasion damage. Also there may be a safety issue if the children in the castle make contact with the object.
22. Q What happens if we damage the bouncy castle? If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the bouncy castle before the delivery person leaves, and note any problems.
23. Q Is there anything else I need to know? Please be aware that streamers, party poppers, bubble machines, silly string, face paint, chewing gum, food and drink MUST be kept away from the bouncy castle at all times. There is a spoilage / cleaning fee if the castle has the following in it on collection. If the above-mentioned items are in contact with the bouncy castle and it has been damaged it will be considered malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.
2. Q How much access space is required to get the bouncy castle to the set up area? Access ways need to allow for at least 1m of space, and for the larger Combo style castle at least 1.5meters of horizontal space is needed.
3. Q What if there are steps to get to the set area? If there are steps you will need to notify us when making the booking as the jumping castles weigh between 90kg and 120kg and it is difficult to manoeuvre up and down steps. As a general rule:
4. Q How long does it take to set up the bouncy castle? It takes 10 mins to set up the bouncy castle depending on the type of access.
5. Q How long does it take to dismantle the bouncy castle? It takes 15 mins to dismantle the bouncy castle.
6. Q Who sets up the bouncy castle? The bouncy castle will be set up and dismantled by a Jumpin Jacks staff member.
7. Q Can we move the bouncy castle during the hire period? No, please do not attempt to move the bouncy castle once set up due to safety requirements.
8. Q Are the set up and dismantling times included in the hire time? No, we will set up the castle before the requested hire time starts and it will be taken down after the requested hire time concludes. We do request that there is clear access and there is room to manoeuvre the bouncy castle to the set up area.
9. Q How long can I have the bouncy castle? Our standard hire time is based on an all day hire, If you need a different hire period please contact us to discuss your requirements. Ask about our extended hire discount.
10. Q What is the latest time I can have the bouncy castle? Depends on your location & time of the year: ie Daylight savings or Winter months but as a rule we prefer the castles to go out between 9 and 10 am and back by 6pm in the winter and 7pm in the summer.....please call with your ideas of times & we will see what we can do. Please note over due castles will be charged out at a rate of $50 per hour.
11. Q Does someone need to supervise the operation of the bouncy castle? Yes. For the safety of the children who will use the bouncy castle. A responsible adult over 18 years of age must supervise the jumping castle at all times.
12. Q How and when is payment made? You Can pay Cash on the day of pick up or by direct debit a couple of days before.
13. Q Do I need to supply a deposit? No deposit is required
14. Q Generator Hire for sites with no power. We will advise you where to hier a generator.
15. Q What is the maximum age allowed on the bouncy castle? All our bouncy castles have an age limit of 12 years. We recommend that the children using the bouncy castle are grouped according to age, and only children of a similar age and size use the bouncy castle at the same time for their own safety.
16. Q Is there a weight limit? Yes, there is a weight limit. The weight limit varies depending on the size of the castle, but generally it is 450kg for the ‘Medium’ castle and 600kg for the ‘Large’ and ‘Jumbo’ castle.
17. Q What is the maximum number of children allowed on the castle at one time? As long as the weight limit is not exceeded we recommend a maximum of 8-10 children on the ‘Medium’ bouncy castles and a maximum of 10-12 children on the ‘Large’ and ‘Jumbo’ bouncy castles.
18. Q What happens if it rains? All our castles excluding the Circus Castle come with a permanent cover to protect the kids from both sun and rain, this means you can keep having fun!
In the event of strong winds or rain, Jumpin Jacks reserve the right to cancel the booking if we feel safety will be compromised. In this case we will contact you promptly on the day to discuss the matter.
19. Q What happens if we cancel ? You may cancel at any time.
20. Q What surface can the bouncy castle be set up on? The bouncy castle can go on grass, dirt, asphalt, concrete or paving as long as the area is flat, and there are no ridges i.e. Between a change of surfaces. Please inform us if the bouncy castle will be erected on a surface that does not allow for pegs to be used (i.e. concrete, paving, asphalt).
21. Q Can the bouncy castle be in contact with walls or trees etc ? No, the bouncy castle must be at least half a meter away from any object. If the bouncy castle is in contact with any object it may cause the bouncy castle to suffer abrasion damage. Also there may be a safety issue if the children in the castle make contact with the object.
22. Q What happens if we damage the bouncy castle? If the damage is considered to be malicious then you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired. We keep a record of the condition of our castles and would advise you to check the bouncy castle before the delivery person leaves, and note any problems.
23. Q Is there anything else I need to know? Please be aware that streamers, party poppers, bubble machines, silly string, face paint, chewing gum, food and drink MUST be kept away from the bouncy castle at all times. There is a spoilage / cleaning fee if the castle has the following in it on collection. If the above-mentioned items are in contact with the bouncy castle and it has been damaged it will be considered malicious and you will be liable for the full cost of repairs, transport costs associated with the repairs and the loss of business costs while the castle is repaired.